Incident Response Service

There’s no such thing as unbeatable security: breaches occur in even the most well-managed and protected environments. However, when the worst happens, it’s often how you respond that determines the ultimate impact of an incident.

SecureData offer an Incident response service as an organised approach to addressing and managing the aftermath of a security breach or attack. The goal is to handle the situation in a way that limits damage and reduces recovery time and costs, Defining a step-by-step process that should be followed when an incident occurs, seeing it through to remediation and providing the remediation advice to ensure any incident cannot re-occur.


What We Offer

We host a 24 x 7 x 365 helpline, to answer your Cyber-Security Incident questions and concerns and advise if we feel you need onsite service.

When we assess the need for, or a customer specifically requests it, we will carry out full triage analysis, a set number of events are held as a retainer and are available at any time during the service month term.

At the end of any analysis performed the customer will be formally presented with an initial set of conclusions and a set of possible responses, ordered by preference. 

Our Incident Triage is classed as a technical exercise – to determine at a low level what occurred and how – not a legal exercise.

Why SecureData

Security breaches occur in even the most well-managed and protected environments. When the worst happens it is your response under the circumstances that can determine the relative impact of the incident.

To make the right decisions under pressure you want to have expert advice that you can rely upon. For 15 years it’s been our business to provide exactly this kind of support to our customers who are trying to make difficult Information Security decisions.

Our Security Incident Triage service is designed to offer our client’s a simple and efficient means to get access to expert technical support so that you can determine the type, the scope and the incident of the breach, evaluate your options and decide on a path forward that will minimize the negative impact on your business.

How It Works

24 hr Advice

When you call our 24/7/365 Cyber Incident Triage hotline, you will be asked a series of simple to answer questions about the incident. These questions will help us to fully understand the current situation, how the incident has been detected and what measures have already been taken.

In high severity cases, we will put you in touch with a dedicated professional cyber incident response manager within one hour. 

The incident response manager will use the information provided by you during your initial call to determine the requirement and approach for any subsequent phases.  If you wish to proceed with an event we will then deploy personnel.


Incident Triage Event

Based on your instructions and our advice, your dedicated cyber incident response manager and the cyber incident response team will work with you to investigate the full extent of the incident while providing advice and regular updates on progress.

We will have one of our incident response team to your site within 24 hours to help you. If we can resolve the incident within 48 hours, we will. If not, our report will outline the most appropriate course of action required to get you back to business as usual.